Return Policy
At NUUVYBE, we are committed to providing the best experience for our customers. If the product is not satisfactory, we offer a flexible return policy to ensure a hassle-free process. Please review the following terms and conditions to understand how returns and refunds are handled.
Eligibility for Returns
Your item must be unused and in the received condition to be eligible for a return. Products must be returned in their original packaging, and the return request must be made within 30 days of the purchase date. For hygiene and safety reasons, certain products that have been opened are not eligible for returns.
Refunds and Exchanges
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error we made. We are happy to offer exchanges for defective or damaged items.
Return Process
Contact our customer service team at nuuvybe@gmail.com or 404-960-9984 to initiate a return. Our team will provide you with detailed instructions on how to return your item. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without it. Please ensure that you include proof of purchase with your return.
NUUVYBE ensures that your return experience is smooth and efficient by offering clear guidelines and support. Feel free to contact our team for assistance should you have any further questions.